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Good to know

So as that you are guaranteed to only experience positive surprises in one of our apartments in San Candido/Innichen, we would like to inform you about our General Terms and Conditions.

All the rates within the price lists are for 2 people per day.

Surcharges and supplements

  • Final cleaning: for up to 2 days of stay = EUR 30.00; for 3 and more days = EUR 59.00;
  • Daily cleaning per week = EUR 175.00
  • Extra bed: EUR 15.00 per day for the 3rd, 4th and 5th person; for children under 3 years we calculate up to EUR 10.00 per day, depending on the season
  • Pets: The surcharge for pets (on request) is EUR 15.00 a day without food.
  • Car park: EUR 6.00 per day

Our cancellation policies for summer

For low season (reservations in the period from the end of May until the middle of July and from the middle of September on):
  • No cancellation fees in case of cancellation within 7 days prior to your arrival.
  • If you cancel your holiday less than 7 days prior, we will have to charge a 30% of the total amount of your reservation as cancellation fee.
  • In case of early departure or late arrival, we will have to charge the total invoice.

For high season (reservations in the period from the middle of July until the middle of September):
  • No cancellation fees in case of cancellation within 21 days prior to your arrival.
  • If you cancel your holiday less than 21 days prior, we will have to charge a 30% of the total amount of your reservation as cancellation fee.
  • In case of early departure or late arrival, we will have to charge the total invoice.

Cancellation policies for winter

For low season:
  • No cancellation fees in case of cancellation within 7 days prior to your arrival.
  • If you cancel your holiday less than 7 days prior, we will have to charge a 30% of the total amount of your reservation as cancellation fee.
  • In case of early departure or late arrival, we will have to charge the total invoice.

For high season (Sant’Ambrogio, Christmas, New Year, Carnival):
  • No cancellation fees in case of cancellation within 14 days prior to your arrival.
  • If you cancel your holiday less than 14 days prior, we will have to charge a 30% of the total amount of your reservation as cancellation fee.
  • In case of early departure or late arrival, we will have to charge the total invoice.

Deposit
Our reservation is only valid on receipt of a deposit of 400.00 euros per suite/room (for reservations in the high season EUR 1.000.00).
Our bank account number is: Südtiroler Sparkasse – IBAN: IT 06 L 06045 58790 000 000 000 600 – BIC: CRBZIT 2 B 078


We recommend to make our trip cancellation protection. You can find some information by clicking here

Arrival & departure
 
The guest has access to the room from roughly 3 pm and must vacate the room for final cleaning on the day of departure at 10.00 am. In the event of arriving late or leaving early the rental rate for that time is charged.

 
 
 
 
 
 
 
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