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Good to know

So as that you are guaranteed to only experience positive surprises in one of our apartments in San Candido/Innichen, we would like to inform you about our General Terms and Conditions.

All the rates within the price lists are for 2 people per day.

Surcharges and supplements

  • Final cleaning: for up to 2 days of stay = EUR 30.00; for 3 and more days = EUR 59.00;
  • Daily cleaning per week = EUR 175.00
  • Extra bed: EUR 15.00 per day for the 3rd, 4th and 5th person; for children under 3 years we calculate up to EUR 10.00 per day, depending on the season
  • Pets: The surcharge for pets (on request) is EUR 15.00 a day without food.
  • Car park: EUR 6.00 per day


Our cancellation policies (except high season like Christmas, New Year, Carnival)

Due to the actual situation, the following flexible cancellation policies are valid:

  • No cancellation fees in case of cancellation within 7 days prior to your arrival.
  • If you cancel your holiday less than 7 days prior, we will have to charge a 30% of the total amount of your reservation as cancellation fee.
  • In case of early departure or late arrival, we will have to charge the total invoice.

Our cancellation policies (except high season like Christmas, New Year, Carnival)

Due to the actual situation, the following flexible cancellation policies are valid:
  • No cancellation fees in case of cancellation within 7 days prior to your arrival.
  • If you cancel your holiday less than 7 days prior, we will have to charge a 30% of the total amount of your reservation as cancellation fee.
  • In case of early departure or late arrival, we will have to charge the total invoice.
  • Deposit: a deposit of maximum € 400.00 per Suite/Chalet is due to confirm the reservation (payment by bank transfer or credit card possible).

Our cancellation policies for Christmas/New Year 2020/21
  • No cancellation fees in case of cancellation within 10 days prior to your arrival.
  • If you cancel your holiday less than 10 days prior, we will have to charge a 30% of the total amount of your reservation as cancellation fee.
  • In case of early departure or late arrival, we will have to charge the total invoice.
  • Deposit: a deposit of maximum € 400.00 per Suite/Chalet is due to confirm the reservation (payment by bank transfer or credit card possible).

Cancellation policies for summer 2021 and Carnival 2021
  • No cancellation fees in case of cancellation within 5 weeks prior to your arrival. Your payment will be credited towards your next holiday.
  • If you cancel your holiday less than 5 weeks prior, we will have to charge the deposit you have already paid as cancellation fee.
  • If you cancel your holiday less than 14 days prior and in case of early departure or late arrival, we will have to charge the total invoice minus the deposit you have already paid.
  • Your reservation is only valid on receipt of a deposit of 400.00 euros per apartment/chalet (for reservations in the high season EUR 1.000.00). Our bank account number is: Südtiroler Sparkasse – IBAN: IT 42 E 06045 58790 000 000 001 000 – BIC: CRBZIT 2 B 078 Our bank details are:

Arrival & departure
 
The guest has access to the room from roughly 3 pm and must vacate the room for final cleaning on the day of departure at 10.00 am. In the event of arriving late or leaving early the rental rate for that time is charged.

 
 
 
 
 
 
 
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