Good to know

So as that you are guaranteed to only experience positive surprises in one of our apartments in San Candido/Innichen, we would like to inform you about our General Terms and Conditions.

All the rates within the price lists are for 2 people per day.

Surcharges and supplements

• Final cleaning: EUR 60.00;
• Daily cleaning per week = EUR 175.00
• Extra bed: EUR 17.00 per day for the 3rd, 4th and 5th person (EUR 18.00 from winter season 2024-25 on); for children under 3 years we calculate EUR 10.00 per day, depending on the season
• Pets: The surcharge for pets (on request) is EUR 17.00 a day without food (EUR 18.00 from winter season 2024-25 on)
• Car park for Post Residence guests: EUR 10.00 per day
• Garage for Residence Silvia guests: EUR 10.00 per day

Our cancellation policies

For low season

• No cancellation fees in case of cancellation within 15 days prior to your arrival and the deposit will be refunded or credited for another stay.
• If you cancel your holiday less than 14 days prior, we will have to charge the total amount of your reservation as cancellation fee.
• In case of early departure or late arrival, we will have to charge the total invoice.

For high season

• No cancellation fees in case of cancellation within 22 days prior to your arrival and the deposit will be refunded or credited for another stay.
• If you cancel your holiday less than 21 days prior, we will have to charge the total amount of your reservation as cancellation fee.
• In case of early departure or late arrival, we will have to charge the total invoice.

 

For high season (from winter 2024-25 on)

• No cancellation fees in case of cancellation within 43 days prior to your arrival and the deposit will be refunded or credited for another stay.
• If you cancel your holiday less than 42 days prior, we will have to charge the total amount of your reservation as cancellation fee.
• In case of early departure or late arrival, we will have to charge the total invoice.

Deposit
Our reservation is only valid on receipt of a deposit of 400.00 euros per suite/room (for reservations in the high season EUR 1.000.00).
Our bank account number is: Südtiroler Sparkasse – IBAN: IT 06 L 06045 58790 000 000 000 600 – BIC: CRBZIT 2 B 078


Trip cancellation protection
We recommend to make our trip cancellation protection. You can find some information by clicking here. 


Arrival & departure 
The guest has access to the room from roughly 3 pm and must vacate the room for final cleaning on the day of departure at 10.00 am. In the event of arriving late or leaving early the rental rate for that time is charged.


Visitors tax

From the 01/01/2024, we are charging 3.00 € per day per person as a municipal tax (visitor’s tax).