This is what your holiday with us could look like...
…because your well-being is our top priority!
Dear guests, how long have we been waiting for this day! Finally, on the 03/07/2020 we can open our doors to you again. And what is better, after this time of quarantine and restrictions of your freedom, than to enjoy our beautiful nature in the heart of the Dolomites! In the immediate vicinity of our hotel numerous hiking paths and bike trails await you. The lifts and cable cars of our Three Peaks Dolomites are also open. The time after Coronavirus presents us with special challenges, which we are happy to engage with. We have adapted our cancellation policy so your holiday can be as flexible as possible. Of course, you can expect the highest hygiene standards from us for a carefree stay.
Take a moment to lean back and imagine your holiday with us. It will be heavenly (despite the many precautionary measures); that’s our promise!
Step 1: Before your stay
Have you already booked with us and are you looking forward to your holiday? To make sure that check-in is as quick as possible, you can complete our online pre-check-in form. We will email it to you a few days before your arrival.
Step 2: Arrival with us
Welcome with us at the Post Alpina!
Enter our hotel without any fears. Throughout the hotel there are sanitiser dispensers for your use. You will feel fresh and clean all day long. Our caring housekeeping team ensures that every surface and every touching point in the hotel is cleaned and disinfected several times a day. To be on the safe side. Our whole ventilation system has been sanitized. All our staff have had hygiene training and follow strict rules of conduct and all wear masks. We have a protocol to ensure that all protective measures are being followed. One of our team will be at Reception to assist you with checking in. This summer our welcome will have to be a little more distanced (there will be a Perspex screen and we will be wearing masks), but that does not mean that you will miss out on our usual warm hospitality. Thanks to the pre-check-in, the process at Reception will be fast and you will soon be in your room.
Step 3: Your stay
Welcome to your private retreat in your room. Here too, we place great emphasis on cleanliness and hygiene. The whole room has been deep-cleaned and disinfected, where required using our ozone generators. We leave no room for germs and bacteria. In all our rooms/apartments you will find a tablet, our suitepad. Naturally, this too will have been disinfected. This contains all important information for your stay. You can find information on our hygiene regime, browse the web, search for information on hikes and other excursions, order meals from the restaurant and drinks from the bar, check your invoice and read a selection of newspapers and magazines. You can choose: either do everything conveniently using the tablet, contact our team by phone or contact them in person. It’s entirely up to you.
Step 4: Eating on holiday
Our dining room is even more spacious this summer because we naturally adhere to social distancing rules. To guarantee that our service is as hygienic as possible, our service team all wear masks and gloves. To eliminate any jostling at the breakfast buffet, we have set it up for you and our team will serve you a part of the breakfast. Please note that in high season dinner may be served at two different times and that we may not always be able to give you the same table. You also have the possibility to dine comfortably with your family in your cozy suite. We will be glad serve you a delicious dinner. We also serve dinner at your table. Our hotel guests can choose from the half-board menu. If you have not booked half-board, you can order from a reduced à la carte menu (surcharge applies).
Step 5: Your family holiday and our miniclub
Finally, children can be children again and charge about (relatively) freely. We are looking forward to meeting our small guests. Our trained childminders have come up with plenty of outdoor activities. The main focus of our programme this year will be outdoors. Measuring the temperature before entering the mini club an face masks for kids from 6 years on will guarantee a maximum of security. We kindly ask you to bring along the personal face mask for your kids from 6 years on. Due to the current situation, parents have no access to the mini club and baby room at the moment. Like the rest of the hotel, all children’s areas are disinfected regularly. We also disinfect all equipment on loan for children before every use.
Step 6: Our Vita Alpina Spa
Our outdoor pool, the indoor pool and the kids pool are open as usual. Minimum distances will be enforced and only a certain number of guests may use the pool at any one time. Individuals (or people of the same family) can book the sauna for 50 minutes. The same applies to the outdoor sauna. The whole wellness area is disinfected regularly. Our Vita Alpina Spa will be open for you as usual. You can choose from a great range of relaxing treatments. Of course, our spa staff will wear face masks and (if desired) gloves too.
Thank you for your understanding.
Your well-being is our top priority! We therefore accept the challenges of this unique situation and continuously adapt our inclusive services to the recommended safety measures. To ensure your safety, will only offer you those services that we can provide with complete peace of mind. We thank you for your understanding that you may not be able to take advantage of all our inclusive services to the usual extent this summer. Due to the current circumstances, there may be changes in the law at short notice. Still, the costs for the hotel will remain the same, as there are numerous preparty works. Therefore we ask for your understanding that the price remains unchanged.
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