Cancellation insurance

Dear guests,

Please do not forget to think about taking out travel insurance. Due to the actual situation, the following flexible cancellation policies are valid:

Cancellation policies

For low season

• No cancellation fees in case of cancellation within 15 days prior to your arrival and the deposit will be refunded or credited for another stay.
• If you cancel your holiday less than 14 days prior, we will have to charge the total amount of your reservation as cancellation fee.
• In case of early departure or late arrival, we will have to charge the total invoice.

For high season

• No cancellation fees in case of cancellation within 22 days prior to your arrival and the deposit will be refunded or credited for another stay.
• If you cancel your holiday less than 21 days prior, we will have to charge the total amount of your reservation as cancellation fee.
• In case of early departure or late arrival, we will have to charge the total invoice.

 

For high season (from winter 2024-25)

• No cancellation fees in case of cancellation within 43 days prior to your arrival and the deposit will be refunded or credited for another stay.
• If you cancel your holiday less than 42 days prior, we will have to charge the total amount of your reservation as cancellation fee.
• In case of early departure or late arrival, we will have to charge the total invoice.

Deposit
Our reservation is only valid on receipt of a deposit of 400.00 euros per suite/room (for reservations in the high season EUR 1.000.00).
Our bank account number is: Raiffeisenkasse Hochpustertal - IBAN: IT 31 F 08020 58790 000301044290 - BIC: RZSB- IT 21 009

Trip cancellation insurance

In case of delayed or non-arrival, cancellation fees may apply. In order to be protected in such cases, we recommend that you take out travel cancellation insurance, such as the one offered by hogast.

Occasionally, something can happen before the start of a trip. With our Post Alpina trip cancellation insurance you are financially covered. Should a booked stay at a hotel be delayed, or even not taken up or prematurely broken off, cancellation charges can be redeemed. In order to save you any expenses in such cases, we recommend you take out this trip cancellation insurance for your stay at Post Alpina - Family Mountain Chalets, with which you are covered by the “Europäische Reiseversicherung's” travel insurance.

As a special service we offer you to pay the deposit together with the premium of the cancellation protection insurance, simply and securely online.





Insured reasons for trip cancellation / trip interruption

The following events are covered as reasons for trip cancellation / trip interruption, if as a result you are unexpectedly unable to commence the trip or have to break it off:

• unexpectedly occurring serious illness*, serious physical injury caused by an accident, adverse reactions to a vaccination or death;
• loosening of implanted joints*;
• unexpectedly occurring serious illness*, serious physical injury caused by an accident or death (including suicide) of a family member, making your presence absolutely necessary;
• pregnancy, if the pregnancy is determined after booking the journey, or severe pregnancy complications up to the 35th week of pregnancy inclusive*;
• serious damage to your property at the place of residence as a result of acts of God (e.g. flood, storm), fire, burst water pipes or criminal act of a third party, making your presence absolutely necessary;
• loss of job without fault, as a result of notice of termination issued by the employer;
• call-up to basic military service or alternative civilian service;
• submission of an action for divorce to the competent court or, in the case of registered life partnerships, the submission of a petition for dissolution before the trip to be taken jointly by the married couple/civil partners;
• dissolution of the relationship of two partners living together (who have had the same registered address for at least 6 months) by the giving up of the joint residence immediately before the trip to be undertaken jointly by the partners concerned;
• failure to pass the school-leaving certificate examination, or a similar final examination for a course of school education lasting at least 3 years;
• receipt of an unexpectet judical summons.